What is included in the price?
Our custom embroidery price structure is simple. The first embroidery location is included in the price of the item- no matter how many stitches or colors.

Our pricing is based on a left chest-sized image (a left chest sized image fits inside a 4 inch circle).

If you are interested in embroidery of a larger image, please contact us at customerservice@thread-logic.com or at 800-347-1612 as those prices are custom quoted.

Quantity Discounts
This is what really makes Thread Logic different. Our quantity discounts are based on the TOTAL NUMBER of items in your order. Our discount includes every different style, color and size you order!

It's simple, take the total number of embroidered items you need and apply the corresponding discount:

Quantity in order Discount

24 to 47 10% off
48 to 95 15% off
96 to 143 20% off
144 to 288 25% off

The quantity discount will NOT show in your shopping cart during checkout. It will be reflected on the order confirmation we email to you after we have reviewed your order.

Can I mix different items for quantity pricing?
Yes. Our quantity discounts are based on the total number of items in your order. That includes every different style, color and size you order.

How long does it take?
For new customers, orders are shipped within 7 business days after approval of the embroidery proof. For current customers, orders are shipped within 10 business days (often sooner) from the date of the order.

Rush orders are available, please contract us directly with your needs for rush service.

Can I see my embroidered logo before production begins?
Yes. With each new logo, we provide a proof of the embroidered logo before we begin production of your order. After the logo is set-up for embroidery, we embroider it on a piece of material, take a digital photo of it and send to you as a proof. That way, you know exactly what the embroidered logo will look like before you receive your order.

Once the proof of the embroidered logo is approved, we will begin production of your order.

Proofs are provided only after an order is received. We do not produce any “spec proofs” prior to an order being placed.

How do get my logo to you?
The best way to get your logo to us is via email at customerservice@thread-logic.com.

The best file formats to send are:

JPG (.jpg)
GIF (.gif)
TIF (.tif)
Adobe Photoshop (.psd)
Adobe Illustrator (.ai)

If your file type is not listed above, please send us what you have and we will do our best to work with it. Please do not send images created in Microsoft Word.

What is the embroidered logo set-up fee?
In order to take your logo from a graphic image to an embroidered image, we must first take it through a set-up process to convert it into an image that can be created by the embroidery machines. Once we have done this set-up process, we will not have to do it again for future orders as long as the logo has not changed.

The one-time cost for this process is $65. With an initial order of $850 of merchandise or more, after discounts are applied, we will waive this fee.

What if I want another logo embroidered on the item?
If you want a second location embroidered the cost is $5. Additional logos are subject to the set-up charge of $65.

What if the items I ordered need different colors for the embroidery?
There is no charge for changing colors of the logo to fit the item color. We do this everyday and on most every order.

Can I get my items personalized with names?

Yes, there is a $5 fee to place the names. Personalization can only be done on items that will also be embroidered with a logo.

Do you require a minimum order?
No. But the more you purchase the more you save.

What are my payment options?

Credit Cards
We currently accept VISA, MasterCard, American Express and Discover. Our website is built with state-of-the-art technology that is designed to keep your information safe and confidential. Your credit card payment will not be processed until you have approved the proof of your embroidered logo.

Purchase Orders
We do accept purchase orders from school districts and government agencies for logo embroidered items. Contact us directly at customerservice@thread-logic.com or at 800-347-1612 with your order.

Check Payments
We do accept checks as payment on invoices. Because of the nature of custom embroidery, we cannot begin production of your order until we have received payment. Please contact us directly at customerservice@thread-logic.com, or at 800-347-1612 to make these arrangements.

Do you have size charts?
Size charts are located on the bottom of each product page. Small variations in sizes across different brands are possible. If you find yourself between sizes, we recommend you get the larger size.

Can I get a blank sample?
Yes. Blank samples are intended for use by customers who wish to see and/or try-on a product before purchasing a quantity of embroidered apparel.

Blank samples will be charged at the regular price (plus $5 for shipping). If returned within 30 days, you will receive a full refund for the product but not the shipping cost.

Do you offer a guarantee?
Everything we do and everything we sell is guaranteed. If we make a mistake or a product is defective, we will resolve it to your satisfaction immediately and without question.

Do you accept rush orders?
If you need an order is less time than our standard turnaround time of 10 business days we can generally accommodate that request. However, our ability to complete your order is dependent on a number of factors so please contact us at customerservice@thread-logic.com or 800-347-1612 so we can discuss it.

How does Thread Logic ship orders?
UPS Ground shipping is free for any order over $300 after quantity discounts. Orders less than $300 will be charged $15 for shipping and handling.

If you need faster shipping service, there may be a fee to accommodate the added cost.

We ship only to the United States , Canada and military APO AE addresses.

Do you have a catalog?
Our product offering is too extensive and dynamic to produce in printed form. In addition, the cost to create such a catalog would add significantly to our prices.

Do you offer Screen Printing?
Yes we do. However, the screen printing process and pricing is completely different from embroidery. If you are interested in more screen printing information, please contact us at customerservice@thread-logic.com or 800-347-1612.

Can I send my items to you for embroidery?
We only embroider items we sell.

What if I can't find something?
It would be impossible and impractical for us to offer all the different products that are available today. If you have a brand, style or color that you like but do not see on our website, please contact us at customerservice@thread-logic.com or 800-347-1612.

How long do you keep logos?
Once we have set up a logo for embroidery we never destroy it. That logo will always be there to use on future orders.